The Client contracts the Provider to deliver IT maintenance, technical support, and data quality management for all systems and services currently in use or available as of 1st November 2023. The Provider agrees to deliver these services on a monthly payment basis.
Response Time Commitment:
Any reported issue will be acknowledged within 24 to 48 hours of reporting and resolved as promptly as possible, depending on the technical severity.
Note: All services are valid for the calendar month and do not roll over for future use.
Advanced-level support unless separately agreed.
Hardware failures not covered by third-party guarantees.
The Client agrees to pay the Provider as per the package selected. The first payment is due upon execution of this Agreement, with subsequent payments due in advance on the first working day of each month.
Failure to pay by the due date allows the Provider to suspend work after giving three days' notice. The Provider reserves the right to withhold work delivery for overdue invoices.
Maintenance requests will be acknowledged via email within 24 hours on weekdays, with an estimated completion date provided. Requests received after 5:00 PM IST may be addressed the next business day unless prior arrangements are made.
The Provider will make reasonable efforts to meet all quoted deadlines. If delays occur, the Client will be notified with an updated timeline.
Revisions, additions, or redesigns outside the scope of this Agreement are considered additional services and will require a separate agreement and payment.
The Provider operates as an independent contractor. No employment or agency relationship is implied.
This Agreement cannot be transferred without written consent from both parties.
This Agreement is governed by the laws of England and Wales, with disputes settled via arbitration.
If any provision is deemed invalid, the remaining provisions will remain in effect.
Techno Serve Ltd will indemnify and defend the Client against third-party claims arising from alleged infringement of intellectual property rights, provided:
The Client agrees to indemnify and defend Techno Serve Ltd and its affiliates, directors, employees, and agents against any claims, damages, or liabilities arising from:
This Agreement supersedes all prior agreements and may only be amended in writing with mutual consent of both parties.