Case study · logisticsJuly 2024

DeliPack Express

A full digital transformation for DeliPack Express — replacing the legacy LeaseBother application with a custom, cloud-native logistics platform of 16+ core modules and 50+ features, alongside a new website and digital marketing. Delivered in 14 weeks, it turned 48-hour manual report cycles into live dashboards and gave customers a self-service portal where the old system had none.

Website DevelopmentCustom Logistics PlatformWebsite MaintenanceSocial Media ManagementGoogle Business ProfileReview Management

client

DeliPack Express

delivered in · 14 weeks

Sector

Logistics

Engagement

Website + custom platform

Timeline

14 weeks

Core modules

16+

Features built

50+

Uptime SLA

99.9%

Reporting

48h → real-time

Customer portal

None → full

Outcomes

The numbers that moved.

01Website + platform

14 weeks

Delivery timeline

14 weeks

project plan

0250+ features

16+

Core modules built

16+

platform build record

Replaced

Legacy system

LeaseBother→Custom cloud-native platform

Live dashboards

Report turnaround

48 hours→Real-time

project record

New capability

Customer self-service

None→Full portal

99.9%

Managed hosting SLA

99.9%

hosting agreement

The full picture

Every number, in detail.

Enterprise custom logistics platform

A fully customised, scalable system built to replace LeaseBother end to end.

16+

Core modules

50+

Features built

99.9%

Uptime SLA

14 weeks

Build time

None

Off-the-shelf code

The starting point — legacy LeaseBother

Where DeliPack Express was before the transformation.

48h

Report delay

manual exports, compiled by hand

None

Customer portal

every enquiry handled by phone or email

Not possible

Customisation

fixed, rigid vendor architecture

Starting-point facts from the discovery and requirements record.

Business impact & transformation results

The capabilities that replaced LeaseBother after go-live.

Real-time

Reporting

dynamic dashboards and BI, was 48-hour manual exports

Automated

Workflows

validation at entry, was manual re-keying

Full self-service

Customer portal

was none available

Modular, cloud-native

Architecture

was fixed and rigid

Dedicated 24/7

Support

was slow vendor response

Capability changes from the platform build and handover record. DeliPack Express's internal throughput, error and cost figures are commercially confidential and are not published here.

Before vs after

Area	LeaseBother (before)	Custom platform (after)
Speed	Slow, manual processes	Real-time, automated workflows
Reporting	Limited, manual exports	Dynamic dashboards & BI
Automation	Minimal automation	Automated workflows with validation at entry
Security	Basic, outdated protocols	Enterprise-grade encryption
Scalability	Fixed, rigid architecture	Modular, cloud-native
Customization	No customization possible	Fully tailored to workflows
Dashboard	Basic text-based interface	Interactive analytics dashboard
Customer portal	None available	Full self-service portal
Support	Slow vendor response	Dedicated 24/7 support team

Source: DeliPack Express case study.

Technology stack

Layer	Technologies
Frontend	React, HTML5, CSS3, Bootstrap, JavaScript
Backend	Laravel, PHP, REST APIs
Database	MySQL, cloud storage, encrypted backups
APIs	Google Maps, SMS gateway, email API, payment
Infrastructure	Cloud hosting, SSL, CDN, load balancing
Security	Role-based access, data encryption, 2FA

The brief

What we set out to solve.

Outdated legacy software

The LeaseBother application had poor UI/UX, expensive licensing, rigid and non-scalable architecture, and no workflow customisation options.

Manual, error-prone operations

Manual paperwork and duplicate entries across the legacy system meant most day-to-day tasks were handled by hand, with re-keying between steps and no validation to catch mistakes.

Poor reporting and visibility

Limited reporting and weak analytics left the team waiting up to 48 hours for reports, with no live view of operations.

No customer self-service

There was no customer portal, causing communication delays and complaints across the operation.

Our approach

How it came together.

A calm, four-step rhythm — we listen first, sketch in the open, build in tight loops, then tend the result long after launch.

Discovery

Business analysis and stakeholder interviews, a full audit of the LeaseBother system, workflow mapping and requirements gathering with gap analysis.

Design & plan

UI/UX design and interactive prototyping, information architecture and user flows, technology stack selection and sprint planning.

Build & test

Agile development in two-week sprints, with comprehensive QA and UAT plus performance and security testing.

Launch & grow

Phased deployment and data migration, staff training and change management, then ongoing maintenance, support and continuous improvement.

What we shipped

8 deliverables

New responsive, SEO-optimised website with service pages, quote forms and Google Maps integration
Custom logistics platform replacing LeaseBother — 16+ core modules and 50+ features
Customer, order, shipment booking and fleet & driver management
Warehouse ops, barcode & scanning and digital proof of delivery
Billing & finance, admin dashboard and analytics/BI
Customer self-service portal with SMS, email and push notifications
Cloud hosting with a 99.9% uptime SLA, encrypted auto-backups and REST API integrations
Ongoing website maintenance, plus social media, Google Business Profile and review management

Gallery

A look at the work.

Order-to-delivery flow in the ERP — Order-to-delivery flow on one backbone

ERP dispatch and run sheets — Dispatch & run sheets

Courier proof-of-delivery portal — Courier & proof-of-delivery portal

"The transformation has been remarkable. Our operations are faster, our customers are happier, and we finally have the technology to scale. This partnership changed everything for Delipack Express."

Delipack Express

CEO

The story

Background

DeliPack Express is a logistics and courier company providing end-to-end supply chain solutions across courier services, warehousing, distribution, fleet management and supply chain operations. Techno Serve delivered a complete digital transformation — a new website, a custom logistics platform to replace the legacy LeaseBother application, and ongoing digital marketing.

Challenge

The legacy LeaseBother application was slow, manual and hard to scale. Most day-to-day tasks were handled by hand with re-keying between steps, and reports were delayed by up to 48 hours. Poor UI/UX, expensive licensing, rigid architecture, no customisation and no customer portal drove communication delays and complaints.

Approach

We ran a structured, phased programme — discovery and system audit, UI/UX design and prototyping, agile build in two-week sprints with full QA and UAT, then phased deployment with data migration, staff training and ongoing support. The new custom platform spans 16+ core modules and 50+ features, built on Laravel, PHP and REST APIs with a React front end, MySQL and encrypted cloud backups, and hardened with role-based access, encryption and 2FA.

Outcome

DeliPack Express replaced LeaseBother with a modular, cloud-native platform of 16+ core modules and 50+ features, built and live in 14 weeks and running on a 99.9% uptime SLA. Dynamic dashboards and BI replaced 48-hour manual report cycles; automated workflows with validation at the point of entry replaced manual re-keying; a full customer self-service portal replaced a system that offered none; and a dedicated 24/7 support line replaced slow vendor response. DeliPack Express’s internal throughput, error and cost figures are commercially confidential and are not published here.

Selected work